BIG4 Kingaroy Holiday park is firmly committed to protecting your privacy as you interact with us from time to time. We aim to maintain a safe and secure system of handling your personal individual information, whilst still providing access to your personal information when required.

For this reason, we ensure that your personal information is handled in strict compliance with the Commonwealth Government's National Privacy Principles, which were passed on 21 December 2001. Further information on Australian privacy laws is available from the internet site www.privacy.gov.au.

This policy sets out the principles that BIG4 Kingaroy Holiday Park adopt in order to protect your personal information. These principles deal generally with our collection, use and disclosure of, and your access to information we may have recorded about you.

1. Collection of your Information

We only collect personal information that is necessary for us to carry on our business functions. What information we collect depends on the nature of our dealings with you, and usually in relation to caravan and camping sites and/or accommodation and/or services provided to you by us. We will normally collect directly from you any information we have about you. Occasionally, we may receive information about you from third parties, but if we are to use such information for any reason, will let you know shortly after we receive it.

2. Use and Disclosure of your Information

We will only use your personal information for the reasons we collected it. Unless we have first obtained your consent, these reasons and the parties to whom we might disclose it will be reasonably apparent to you when we collect your information and our use and disclosure of that information will only be for our business activities.

If we have marketed our products and services to you and you no longer wish to receive those sorts of communications from us ,you should contact Geoff Clayton on (07) 4162-1808 and we will ensure this is corrected. Any other use or disclosure we make of your personal information will only be as required by law or permitted by the Privacy Act 1988.

3. Data Quality and Security

We will take all reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect the information from misuse, loss or unathorised access, modification or disclosure both physically and through computer security methods;
(c) destroy or permanently de-identify the information if it is no longer needed for any purpose.

4. Access to and Correction of your Information

If you would like access to any records of personal information we have about you or you believe any information we have about you requires correction, contact Geoff Clayton on (07) 4162-1808.

 

Our web site is operated in compliance with the Australian Spam Act 2003, which may be viewed online at a variety of locations (just search Google for the Act's name).

In a nutshell, we don't send out any spam emails. Nor do we do business with any individual or company who does. And we encourage all our visitors to do likewise.

We also use anti-spam filtering on our emails and we report any Australian who spams us to the proper authorities on receipt of their spam.

Again, we encourage our visitors to do likewise in countries which have equivalent legislation to Australia. Or to request their legislators enact similar legislation in countries which don't yet have anti-spam laws; or to toughen existing laws up to Australian anti-spam standards where existing laws are weak.

 

The information presented on our web site is the result of personal, original effort by us and we retain the copyright on all information and graphical materials shown here (except those which are licensed and/or used with the permission of the copyright owner). You can only reproduce materials shown on this website if you receive our written permission to do so.

We try to keep our web site current at all times but there may be occasions when some part of it is out of date because real life circumstances change faster than our web site can accurately reflect them.

Even so, we appreciate that our visitors rely on our web site to be 100% accurate at all times. So we'll happily remedy any inaccurate information as soon as we're made aware of it. If you believe you've discovered an error we should correct or update, please email us about it.

 

• The first night's tariff is required as a deposit for all on-site accommodation. Once a deposit has been accepted and a booking confirmed, our Cancellation Policy applies (see further below).
   
• For tent sites and caravan sites, additional adults or children aged 2-15 years attract an extra tariff of $8.00 per night. The additional tariff applies for any more than 2 people.
   
• For cabins and villas, additional adults attract a tariff of $18  per night and children aged 2-15 years attract a tariff of $14.00 per night. This additional tariff applies for any more than 4 people if you're booking a 2-bedroom villa or 2-bedroom executive villa; or any more than 2 people if you're booking any of our other types of accommodation.
   
• Linen hire is available to guests staying in our overnight vans and the Park Cabins (linen is supplied to all our Family Ensuite Cabins and Villas as well). Guests ordering linen hire will have the double bed made as a courtesy. Single beds will be made on request for an additional $6.00 per bed and recharged at each service.
   
• In accordance with Australian Standards (AS/NZS 4220), we advise that top bunk beds aren't suitable for children under 12 years of age.
   
• While our tariffs generally match the rates shown on our website, all rates are subject to confirmation at the time of booking and are subject to change.
   
• Cancellation Policy: Changes and cancellations for stays must be made more than 72 hours (3 days) prior to arrival. If a cancellation is made within three days of arrival the deposit is forfeited.
   
• Refunds After Arrival: Unless prior arrangements are made, payment must be made in full at the time of check-in. American Express cards attract a 4% charge. Please note that no refunds or credits will be permitted after arrival should you vacate early.
   
• Extra Cleaning Charge Policy: A cleaning fee of $30.00 per hour will be charged if upon departure the accommodation is found to be in an unreasonable condition.
   
• Non-Smoking Policy: All internal areas including accommodation and other buildings are non-smoking areas. A $200.00 cleaning and deodorising charge will apply if this guideline is breached.
   
• Lost Property: Non-perishable lost property is held for a maximum of 3 months, after which the property is offered to charity or otherwise disposed of.
   
• Reception Hours: Reception is open from 8:00am to 6:30pm Mondays to Saturdays and 8:30am to 5:30pm on Sundays and public holidays (Note: Please contact Reception for actual opening hours during the Christmas-New Year period). Guests arriving outside these hours must contact the Park's Reception during reception hours to make alternative arrangements. Guests who fail to arrive on the designated day or who arrive after reception hours without making alternative arrangements will forfeit the cost for the first night.
   
• Check-in time begins at 12:00 noon for tent and caravan sites, and at 2:00pm for all other types of accommodation. Check-out time finishes at 10:00am. A late check-out may be available for a fee.
   
• Special requests are on a request-only basis and are not guaranteed at the time of booking. Please contact the Park for confirmation.
   
• Accommodation is serviced weekly. Additional services are available at an extra charge.
   
• A credit card must be produced in the name of the person staying at the Park on check-in. Any damage caused, losses, extra cleaning charges or outstandings may be charged against that card. Minimum night stays apply during the Easter, Christmas and New Year holiday periods, long weekends and special events. Adult rates apply to persons above 15 years. Child rates apply to people aged 2 to 15 years, and infants aged under 2 stay free.
   
• Animals: Dogs are welcome on application and at the manager's discretion. Dogs and/or pets are not permitted inside any Park-owned caravan, cabin, villa or other building or common area for any reason. Please contact Reception for any further details about our Dog Policy.
   
• We reserve the right to eject any guest from the Park deemed to be behaving in a socially unacceptable manner; who is causing damage or disturbing other guests; who is using unacceptable language; or who is otherwise breaching the Park's rules. No refunds will be given in such circumstances and charges will apply for any damage caused, losses or extra cleaning that results from their behaviour.
   
• We also reserve the right to refuse a booking at any time from any person reasonably believed to be not the person named on the booking request or the person named on the credit card; from anyone not authorised to use the card; from anyone not able to pay for any charges; from anyone who may cause damage to the property or to other guests; from anyone who exhibits socially unacceptable behaviour; from anyone who may be younger than 18 years of age and not accompanied by a responsible adult; or from anyone who is concealing a dog or unathorised animal.
   
• Credit Cards: Most major credit cards are accepted, but please note that a 4% credit charge applies to American Express Cards.
   
• If you have any questions, please freecall us on 1800 502 218 or send us an email. We'll be only too happy to assist you!